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Connect Education Trust


Frequently Asked Questions

Here, we have provided answers to the most common questions related to pupil Chromebooks.

Q. What operating system does the Chromebook use?

The Chromebook operating system is produced by Google, who provide a wealth of Apps and services specifically designed to support students in education. Chromebook devices boot-up in a matter of seconds and have a battery life that lasts up to eight hours, dependent on use.

Q. What controls are in place to protect my child online?

All pupil devices include LGFL HomeProtect software, which includes the provision of web filtering and device management to keep your child safe.  The device will use the school’s internet filtering system to ensure pupils only access appropriate material both in and outside of school, regardless of the WiFi connection.

Q. How can I clean the Chromebook?

Please only clean Chromebook touch screens and keyboards with pre-saturated wipes recommended for use on electronic devices. These lint free 70% isopropyl alcohol wipes leave surfaces clean and dry, unlike household antibacterial wipes which are wet, leave a sticky residue and can damage circuitry. Alternatively, to keep the device clean your child should either wash their hands or use antibacterial gel before using their Chromebook.

Q. What technical support is the school able to provide?

Consulting the Grange Park website will help resolve many technical issues, but one of the major advantages of the Chromebooks is that they rarely go wrong.  Due to the web-based approach of the Chromebook, they update automatically. Please refer to the troubleshooting guides and videos provided under the 1:1 Pupil Chromebooks tab on the Grange Park website for guidance and support before contacting the school at    

Q. Can I use the chromebook for personal use? 

No. Pupils and parents should not access a Chromebook with any other login other than their Google account previously provided by the school. Pupils should not login to any web-based service with a personal account; as the Chromebook is for educational purposes only.  

When a child is logged into the Chromebook, parents can use them to check on their child's work, view their browsing history or connect with teachers where appropriate through Google Classroom. 

Q. How will the Chromebook be transported? 

All pupils will receive a Chromebook with a protective sleeve.  The sleeve fits comfortably into a Grange Park book bag and also has a pocket to store the power cable for charging. 

Q. When will the device be recharged?

It is the pupil's and parent’s responsibility to ensure that their device is charged and ready for lessons, as outlined in the Parent Loan Agreement. If the device is not fully charged then the pupil may not be able to fully participate in learning in the classroom.  

Q. What do I do if the Chromebook is lost or stolen? 

Parents are responsible for reporting the loss of a Chromebook to the school and, in the event of a Chromebook being stolen, reporting the theft to the police as soon as possible (and no later than 24 hours), and for supplying the crime number to the school.  This is outlined in the Parent Loan Agreement. The school is able to remotely disable the device, rendering it unusable.  

Q. What do I do if the Chromebook is faulty or damaged? 

Any faults or damage must be reported to the school within 24 hours at and the chromebook brought into school.  This is outlined in the Parent Loan Agreement.